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Coronavirus Updates

Coronavirus Disease 2019 (COVID-19) is a disease that causes respiratory illness in people and can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. 


Please visit our webpages for information on COVID-19 specific services and relief programs, including resources in your area. You can also find tips to help you and your family stay healthy, stay connected and create positive new habits during this time.

COVID-19 Vaccine: What You Need to Know

Currently, there are three COVID-19 vaccines approved for use in the United States. The COVID-19 vaccine helps your body develop immunity to the virus that causes COVID-19 without getting the illness. Some COVID-19 vaccines will have two doses a few weeks in between each shot. You will get a COVID-19 Vaccination Reminder Card that will help you keep track of which vaccine you receive and when to get a second dose, if needed. If you receive a vaccine that requires two doses, it is important to get both doses Getting vaccinated will give you the best chance of protecting yourself and loved ones from getting COVID-19 in the future.

Signs and symptoms of COVID-19

COVID-19 is a respiratory disease that is caused by a new virus called a coronavirus, which has become a public health emergency. The number of cases continue to increase nationally and globally. COVID-19 can be contagious before a person begins showing symptoms. The symptoms of coronavirus include mild to severe respiratory symptoms. COVID-19 symptoms include:

  • Fever
  • Cough
  • Shortness of breath


What You Can Do

You can keep yourself and others healthy with simple actions that help prevent the spread of respiratory viruses. There are steps you can take to prevent the spread of coronavirus and stay healthy.

Telehealth Services

Superior members can get medical advice, a diagnosis or a prescription by video or phone. 

Tests and Screenings

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. If you have been exposed or begin showing symptoms of the coronavirus or flu, contact your healthcare provider or health department immediately.

Monoclonal Antibodies for Treatment of COVID-19

Coverage and Costs

Superior is committed to the health of our members. We will cover medically necessary COVID-19 diagnostic testing and/or medical screening services at no charge to you.

Additional Information

For COVID-19 health-related resources from Superior HealthPlan and other organizations, such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) please visit our COVID-19 Member Resources webpage. You will also find information on travel advisories and specific services in your area, such as unemployment, food, and housing assistance. Find tips on how you can create positive new habits and keep your family healthy and grounded.

How to Get Help

  • Call Superior HealthPlan’s COVID-19 Informational Hotline at 1-877-259-1144.
  • Call the 24-hour nurse advice line or Member Services at the number on the back of your Superior member ID card to get answers to health questions.
  • Receive 24/7 telehealth access to doctors on-demand by phone or video for non-emergency medical issues by calling Teladoc at 1-800-835-2362.
  • Call the Texas Health and Human Services COVID-19 Mental Health Support Line, 24 hours a day, 7 days a week, toll-free at 1-833-986-1919. This line offers support for all Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic.