Coronavirus Updates

Coronavirus Disease 2019 (COVID-19) is a virus that causes respiratory illness in people. This means that the virus affects your lungs.

COVID-19 can spread from person to person. People of all ages can be infected. However, older adults and people with certain medical conditions like asthma, diabetes, or heart disease may become very sick if they get COVID.

Here are some common questions and answers about COVID-19. We’ve broken them up into different topics so you can find what you’re looking for quickly. 


Please visit our webpages for information on COVID-19 specific services and relief programs, including resources in your area. You can also find tips to help you and your family stay healthy, stay connected and create positive new habits during this time.

COVID-19 Vaccine: What You Need to Know

There are two COVID-19 vaccines that have been fully approved by the FDA! They are from Pfizer-BioNTech and Moderna.*

Getting a vaccine is one of the best ways to protect yourself and your loved ones from COVID-19. The Pfizer-BioNTech and Moderna vaccines are given in two shots. You will get your first shot, then go back for your second shot a few weeks later. Your provider will give you a reminder card to help you keep track of which vaccine you got and when to get your next dose. It is very important to get both doses.

Some vaccines also have a third or fourth shot called “boosters.” You may need a booster two to five months after your second shot, depending on your age or medical conditions. Talk to your provider for more information.

*Visit the Centers for Disease Control (CDC) website to learn more about all available vaccines.

Signs and symptoms of COVID-19

COVID-19 is a respiratory illness. That means it affects your lungs. The virus spreads mainly when people cough or sneeze. Anyone can become sick with COVID, which is why the virus has been a public health emergency around the world since 2019.

What You Can Do

You can keep yourself and others healthy with simple actions that help prevent the spread of respiratory viruses. There are steps you can take to prevent the spread of coronavirus and stay healthy.

Telehealth Services

Superior members can get medical advice, a diagnosis or a prescription by video or phone. 

Tests and Screenings

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. If you have been exposed or begin showing symptoms of the coronavirus or flu, contact your healthcare provider or health department immediately.

Monoclonal Antibodies for Treatment of COVID-19

Coverage and Costs

Superior is committed to the health of our members. We will cover medically necessary COVID-19 diagnostic testing and/or medical screening services at no charge to you.

Additional Information

For COVID-19 health-related resources from Superior HealthPlan and other organizations, such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) please visit our COVID-19 Member Resources webpage. You will also find information on travel advisories and specific services in your area, such as unemployment, food, and housing assistance. Find tips on how you can create positive new habits and keep your family healthy and grounded.

How to Get Help

  • Call Superior HealthPlan’s COVID-19 Informational Hotline at 1-877-259-1144.
  • Call the 24-hour nurse advice line or Member Services at the number on the back of your Superior member ID card to get answers to health questions.
  • Receive 24/7 telehealth access to doctors on-demand by phone or video for non-emergency medical issues by calling Teladoc at 1-800-835-2362.
  • Call the Texas Health and Human Services COVID-19 Mental Health Support Line, 24 hours a day, 7 days a week, toll-free at 1-833-986-1919. This line offers support for all Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic.