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Emergency Services

Where to Go For Emergency Services

If you are experiencing a crisis or find yourself in need of emergency care, Superior can help. Use the information and phone numbers below to get immediate assistance.

24/7 Behavioral Health Crisis Line: 1-866-912-6283, press * (star)

  • If you are having a behavioral health emergency, and need assistance from a licensed mental health professional because:
    • Your child is engaging in any self-harming behaviors.
    • Your child is threatening to harm themselves or others.
    • Your child is engaging in behavior that concerns you.

Additional crisis support in Dallas/Fort Worth. Crisis support is now available statewide through virtual participation.

  • The Turning Point program offers crisis support 24 hours a day 7 days a week.
    • Dallas/Fort Worth: 1-817-909-1171

24/7 Nurse Advice Line: 1-866-912-6283, press option 3

  • If you have a medical crisis, and need assistance with the following:
    • Help caring for a sick child.
    • Help knowing if you should see your Primary Care Provider.
    • Answers to questions about your health.

Alcohol/Drug Crisis Line: 1-866-912-6283

Pharmacy Helpline: 1-866-912-6283

  • The pharmacy help line can help you get medications that your doctor prescribed for you.

Emergency Room (ER)

  • Consider all of your options before going to the ER. Visit the ER if you’re experiencing one of the life-threatening injuries or illness below:
    • Broken bones 
    • Bleeding that won’t stop 
    • Labor pains or other bleeding (if pregnant) 
    • Shock symptoms (sweat, thirst, dizziness, pale skin) 
    • Drug overdose 
    • Ingested poison 
    • Bad burns 
    • Convulsions or seizures 
    • Trouble breathing 
    • The sudden inability to see, move or speak
    • Chest pains or heart attack symptoms 
    • Gun or knife wounds

Call 911 if you are in need of immediate attention due to a life-threatening injury or in immediate danger. This could be situations such as being unable to breathe or wanting to harm yourself or others.