Emergency Services

Where to Go For Emergency Services

If you are experiencing a crisis or find yourself in need of emergency care, Superior can help. Use the information and phone numbers below to get immediate assistance.

24/7 Behavioral Health Crisis Line: 1-866-912-6283, press * (star)

• If you are having a behavioral health emergency, and need assistance from a licensed mental health professional because:
  • Your child is engaging in any self-harming behaviors.
  • Your child is threatening to harm themselves or others.
  • Your child is engaging in behavior that concerns you.

Additional crisis support in Dallas/Fort Worth. Crisis support is now available statewide through virtual participation.

• The Turning Point program offers crisis support 24 hours a day 7 days a week.
  • Dallas/Fort Worth: 1-817-909-1171

24/7 Nurse Advice Line: 1-866-912-6283, press option 3

• If you have a medical crisis, and need assistance with the following:
  • Help caring for a sick child.
  • Help knowing if you should see your Primary Care Provider.
  • Answers to questions about your health.

Alcohol/Drug Crisis Line: 1-866-912-6283

Pharmacy Helpline: 1-866-912-6283

• The pharmacy help line can help you get medications that your doctor prescribed for you.
  
  

Emergency Room (ER)

• Consider all of your options before going to the ER. Visit the ER if you’re experiencing one of the life-threatening injuries or illness below:
  • Broken bones 
  • Bleeding that won’t stop 
  • Labor pains or other bleeding (if pregnant) 
  • Shock symptoms (sweat, thirst, dizziness, pale skin) 
  • Drug overdose 
  • Ingested poison 
  • Bad burns 
  • Convulsions or seizures 
  • Trouble breathing 
  • The sudden inability to see, move or speak
  • Chest pains or heart attack symptoms 
  • Gun or knife wounds

Call 911 if you are in need of immediate attention due to a life-threatening injury or in immediate danger. This could be situations such as being unable to breathe or wanting to harm yourself or others.