Contact Us

If you have any questions about the STAR Health program, you can fill out our online contact us form. We want to help you in any way we can.

Below are also several important phone numbers and a description of some of the services Superior offers members, caregivers, providers and agencies.

As a member of Superior, you can call Member Services at 1-866-912-6283 if you have questions about your health plan. Our Member Services staff is available from 8 a.m. to 5 p.m. Monday through Friday. You can also call if you need help finding a doctor, scheduling an appointment, getting a new ID card or accessing benefits and services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Members of Superior can talk to a nurse 24 hours a day, 7 days a week through Superior’s nurse advice line. You can call the 24-hour nurse advice line at 1-866-912-6283 to get answers to health questions, ask about referrals or seek specialty consultations. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help. TTY users should call 1-800-735-2989.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Many Superior members may need behavioral health services. These services include mental health or substance abuse (alcohol and drug) treatment. You do not need a referral from your doctor to get these services.

Superior works with Cenpatico to offer members behavioral health services. During normal business hours, you can call 1-866-912-6283 to schedule an appointment or learn more about these services. You can also call 24 hours a day, 7 days a week for questions or for help getting emergency behavioral health services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Service Coordination is a special kind of care management. Service Coordinators are available to help you coordinate your/your child’s medical and behavioral health care. They can help you/your child develop a service plan, help make sure you get services on time and identify your/your child’s needs.

A Superior member can file for a state fair hearing at any time during Superior’s appeals process. This is for members who have appealed a decision by Superior to deny a service. It allows members to ask the Texas Health and Human Services Commission (HHSC) to review their case. STAR Health members who want to file a state fair hearing can call 1-877-398-9461.

If you are a provider contracted with Superior, and have questions about claims, benefits, authorizations or billing, call 1-866-439-2042. Office hours are 8 a.m. to 6 p.m. (Central Time).

Other Important Phone Numbers

DentaQuest 1-888-308-4766
Emergency 9-1-1 or Local Emergency Number
Envolve Vision Services 1-800-516-0165
MCNA Dental 
1-800-494-6262
Medicaid or CHIP Enrollment Broker 1-800-964-2777
Medicaid Managed Care Helpline 1-866-566-8989
Medical Transportation Program (MTP) 1-877-633-8747
Prescription Benefit Manager 1-800-783-5386
Tech Support – Health Passport 1-866-714-7996
Tech Support – Web Portal 1-866-895-8443
Texas Health and Human Services Commission (HHSC) 1-800-252-8263
Texas Ombudsman Managed Care Assistance Team 1-866-566-8989
TTY/Relay Texas (hearing impaired) 1-800-735-2989