Getting the most from my coverage. It's all part of my plan.

Get the Most from Your Coverage

You Deserve Quality Healthcare. And you also deserve to have the information you need to get the most from your coverage. Goals for quality are set and reviewed by Superior HealthPlan to make sure you get the care you need.

Feedback from members is reviewed throughout the year. If you get a survey from Superior, please complete it. Information from surveys helps us to continue to improve. Learn more about our Quality Program.

Review the helpful information below to learn more about your coverage and the many services available to you.

Know Your Rights

Being a member means there are things you should expect from Superior. We will tell you about your rights and responsibilities every year and you can make recommendations to them. These are some of your rights:

  • You should have access to information about Superior, our services and our providers.
  • You should be treated with courtesy and respect.
  • You should make decisions about your health care. Talk with your doctor, know about all treatment options regardless of cost.
  • You should know your race, ethnicity, language, and medical information will be kept private. There are policies in place to guard your health records and protected health information.

It’s also important to know what you can do to get the most from your coverage:

  • Give your doctors information they need about you and your health. Understand your health issues, participate and learn as much as you can. Follow treatment plans that you and your doctor agree on.
  • Keep your Member ID Card with you so you have it at appointments.
  • Tell your doctor if you have gotten care in an emergency room.

The full list of rights and responsibilities is in your Member Handbook.

Getting the Care You Need

Get More Information

Your Member Handbook is a great source for information about your coverage and benefi ts. It also lists important phone numbers.


You can also contact Member Services 8 a.m. to 5 p.m. CST Monday through Friday. You can reach a nurse 24 hours a day, 7 days a week for after-hours questions and concerns. For additional help, call: 

  • STAR/CHIP: 1-800-783-5386
  • STAR Health: 1-866-912-6283
  • STAR Kids: 1-844-590-4883
  • STAR+PLUS: 1-877-277-9772

Call Member Services to get:

  • A paper copy of your Member Handbook, Privacy Notice, Provider Directory or anything on the Superior website.
  • Help finding a doctor and making an appointment.
  • Help seeking assistance in your preferred languages.
  • Help with a ride to your appointment.

The Superior HealthPlan website also has a lot of helpful information. Visit, (for STAR Health members) to find the Member Handbook, Find a Provider tool, and the Preferred Drug List. You can also use it to help you manage your health.


Creating an online member account is free and easy. With it, you can:

  • Find or change your PCP
  • Request a new Member ID Card or print a temporary ID Card
  • View and update your personal information

You can also send a message directly to Superior from your member account.