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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Support Resources

The Krames Health Library provides access to articles and fact sheets on health topics. Search health topics such as cold or flu symptoms, dementia, and diabetes.

Talk to a nurse 24 hours a day, 7 days a week through Superior’s 24-hour nurse advice line by calling 1-866-912-6283.

You can get answers to health questions, ask about referrals or seek specialty consultations. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help. TTY users should call 1-800-735-2989.

For more information on these and other benefits and services, check the information in the Member Handbook or call Member Services at 1-866-912-6283.

You can access no-cost caregiver trainings from our website.

National Suicide Prevention Hotline

Call 1-800-273-8255 or text/call 988 to reach the National Suicide Prevention Hotline. 


211 Program

2-1-1 Get Connected. Get Answers.

The 2-1-1 program is a free, private service to help find local resources, including:

  • Food and nutrition programs
  • Shelter and housing resources
  • Utilities support
  • Disaster relief
  • Employment
  • Addiction prevention and rehabilitation programs
  • Reentry support for ex-offenders
  • Support groups
  • Safe help out of an abusive situation

Call 2-1-1 to speak with a service expert in your area.


How to Get Help During a Behavioral Health Crisis

Superior operates a 24/7/365 Behavioral Health Crisis Line for member and caregiver support. To access the Behavioral Health Crisis Hotline call 1-866-912-6283, press * (star).

Call Superior’s Behavioral Health Crisis Hotline if you or your child are having a behavioral health emergency, and need assistance from a licensed mental health professional because:

  • Your child is engaging in any self-harming behaviors.
  • Your child is threatening to harm themselves or others.
  • Your child is engaging in behavior that concerns you.

All calls are answered by a licensed behavioral health crisis professional during and after business hours. Behavioral Health Crisis Hotline Staff have access to bilingual staff and interpretation services if needed.

Caring for someone is rarely easy and can take much of your time.  To help care for a child, caregivers need to make time to care for themselves.

Keep in mind the tips below to help you take care of yourself:

  • No one is perfect. You will make mistakes.
  • Many emotions surface when you are caring for another.
  • Depression is a common experience while caregiving.
  • Think you may be affected by caregiver depression?
  • Give yourself and your child honest expectations.
  • Use the info and resources available to you.
  • Know the skills needed to care for your child. Be honest about what you can and cannot do.
  • Learn to say No.
  • Take help from others.
  • Be resilient.
  • Know your own stress triggers.
  • For successful coping:
    • Eat right
    • Exercise
    • Sleep

The Road to Good Self-Care
Nutrition Resources

Other Resources:

For additional resources, please visit www.centenefostercare.com and the resource pages at the end of your My Caregiver Journal (PDF).