Frequently Asked Questions

Health Passport is a patient-centered, internet based health record. It makes a foster child’s information available to authorized providers and medical stakeholders such as medical consenters and caseworkers. The data in Health Passport is not a person’s complete medical record, but it does contain information on patient demographics, claimed visits, allergies, lab test results, immunizations and filled medications. There are also electronic Texas Health Steps, dental and behavioral health forms available through Health Passport.

If you are a participating Superior STAR Health provider and have access to the Provider Portal at www.SuperiorHealthPlan.com or the Provider Portal at www.Cenpatico.com (for behavioral health providers) you will see a link for Health Passport on the Account Home page.

Effective November 1, 2017, all behavioral health providers will need to access Health Passport through the Provider Portal at www.SuperiorHealthPlan.com.

If you are a participating provider but have not registered with the website, you will need to create an account to be able to access the Provider Portal. If you are not a participating provider but are seeing a STAR Health member for an approved or emergency reason, please contract our Service Coordinators at 1-866-912-6283 to inquire if you qualify for access.

Health Passport will allow providers and medical stakeholders to view more patient information than has been available to them in the past. By having this new information, providers have the opportunity to cut down on errors due to missing information and cut down costs due to duplicate tests, immunizations and prescriptions. In addition to these benefits, Health Passport is free to providers.

In order to use Health Passport, providers must have access to a computer with internet connectivity. There is also a small time cost up front to learn the solution, but Health Passport should save providers time and money when trying to track down patient information. Providers who do not have access to the internet may be able to acquire Health Passport information from Superior‘s Service and Care Coordinators.

There are several differences between Health Passport and an EMR. An EMR is a patient’s complete medical record. Health Passport is an overview of a patient’s health history, but it does not contain all the information that an EMR does. An EMR can be used to drive decisions about a patient’s care, while Health Passport should only be used as a guide for decisions. This is because of the potential time lag in information (due to the nature of claims information).

An EMR contains comprehensive information from only one healthcare facility or system. Health Passport contains select information from multiple facilities where the member has received care. An EMR must be entered by a provider, but Health Passport is mostly available only for viewing. There are only a few areas that are provider populated, including growth charts, allergies and assessments.

A foster child’s demographic information such as paid and denied medical, behavioral, pharmacy, dental and vision claims. Other data includes lab results as well as a foster child’s immunization history.

Demographics and Contact information – Daily
Medical & Behavioral Health Claims – Daily
Pharmacy Claims – Daily
Dental & Vision – Twice a month
Labs – Weekly
Immunizations – Monthly

Some of the data in Health Passport is claims information. Claim details (Patient History Module) contain specific CPT codes (procedure codes), HCPCS codes and J codes. However, codes are accompanied by descriptions to make viewing easy for both clinical and non-clinical users.

Yes. Health Passport will show claims that are on file. This means that it will show all claims whether they have been paid or denied. Medication claims are the exception. Health Passport may not contain denied medication claims because the pharmacy ensures that the prescription will be paid by the insurance before the prescription is picked up by the patient.

No. Claims will not show up in Health Passport until after they have been processed by the payer.

A foster child’s demographic information is updated daily by the Texas Department of Family Protective Services (DFPS).

No. The Allergies module is an interactive section that relies on provider input for updating. If “No allergy information has been documented for this person” is displaying in the Allergies section, the patient may have allergies that just haven’t been documented in Health Passport. If “No Known Allergies” is displaying in the Allergies section, it means that a provider has documented that the patient has no allergies to their knowledge. We strongly encourage providers to take the time to add any allergies the patient may have.

Yes. The Allergies, Growth Chart and Forms sections are interactive sections and input into any of these sections is updated immediately to the person’s Health Passport record.

The medication fill date is the date that the medication was dispensed.

The Medication History module can be helpful in preventing possible drug interactions. If providers are able to see what medications the patient is already taking, he or she can avoid prescribing drugs that could cause an interaction. This could be especially helpful in Emergency departments where Providers frequently don’t have all the information they need before giving treatment to a patient.

The Allergies module is also helpful when providers are prescribing medication. When a patient has an allergy to a medication, an allergy icon will appear next to that prescription.

The date indicates when the lab processed the test.

A user needs a computer, preferably a high speed internet connection, and authorization (username and password) to access the Health Passport. Authorization is granted to participating providers. To gain authorization, simply go to the Provider Portal at www.SuperiorHealthPlan.com or the Provider Portal at www.Cenpatico.com (for behavioral health providers) and register to use the Health Passport.

Effective November 1, 2017, all behavioral health providers will need to access Health Passport through the Provider Portal at www.SuperiorHealthPlan.com.

The most current versions of Internet Explorer or Firefox are ideal for viewing Health Passport.