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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Complaints

File a Complaint

A complaint is when you call Superior to say you are not happy with your health plan, provider or services. You may file a complaint with Superior if you are not happy with the medical care you receive, have trouble getting an appointment or someone treats you rudely.

There are several ways you can file a complaint. 

Superior HealthPlan
Attn: Complaints Department
5900 E. Ben White Blvd.
Austin, Texas 78741
Fax: 1-866-683-5369

  • Call Superior’s the Member Services department toll- free at 1-866-912-6283. A member Advocate can help you file a complaint. They can explain the process and what to expect. You can also call them to get the status of your complaint.

If you receive benefits through STAR Health, call your medical or dental plan first. If you don’t get the help you need you should do one of the following:

  • Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free).
  • Online: Online Submission Form 
  • Mail:     
    Texas Health and Human Services Commission
    Office of the Ombudsman, MC H-700
    P.O. Box 13247
    Austin, TX 78711-3247
  • Fax: 1-888-780-8099 (Toll-Free)

You can also complain to the Texas Health and Human Services Commission (HHSC) by emailing STAR.Health@hhsc.state.tx.us. 

Online Complaint Form

We want to hear from you! Please fill out this form and we will get in touch with you shortly.

Are you filing a complaint on behalf of a: *
Is this an appeal to a complaint? *
Is this a Medicare Complaint?
Is there an Appeal Element? *
Is this complaint related to a prescription drug? *

Please note: Some documents may be too large to send through the Online Complaint Form. If you are not able to attach due to size, please send using one of the other options listed above.

(If not applicable, enter “NA” above)
Are you a contracted provider? *

Please note: Some documents may be too large to send through the Online Complaint Form. If you are not able to attach due to size, please send using one of the other options listed above.

To report abuse, neglect or exploitation of children, the elderly or people with disabilities, please visit the Texas Abuse Hotline website.

Always remember: If you need help understanding the language being spoken, Superior has people who can help you on the phone or can go with you to a medical appointment. Call Member Services to ask for help at 1-866-912-6283.