Pharmacy Changes for Members

Date: 12/07/18

As of February 1, 2019, Superior HealthPlan members will no longer be able to use Walgreens Pharmacy for their pharmacy prescription services, including Over-the-Counter (OTC) Medicaid-covered drugs. This change affects members in the STAR, CHIP, STAR+PLUS, STAR Kids and STAR Health programs.

This means that Walgreens Pharmacy will not be able to provide medications through Superior. Members will still have access to a large provider network and Superior will work with members to ensure they receive the care they need.

Please let patients know that changing medications to a drug store that is in the Superior network is easy. Members can do this in one of three ways:

1. If they have refills on the prescription, the member can take prescription bottles to a new in-network drug store to request transfer from store to store. The prescription must be in date and transferable. Their local pharmacy can help them understand if that will work for them.
2. Have their doctor call in a new prescription to the new drug store.
3. Bring a written prescription from their doctor to a new drug store.

Please note: Certain medications such as CII (highly controlled substances) are not transferable and generally require a new prescription.

There are many drug stores that can provide services to Superior members. A list of these can be found using Superior’s Find a Provider search tool.

For questions, please call your local Account Manager or Provider Services at 1-877-391-5921.