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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

COVID-19 Updates for Long-Term Services and Supports (LTSS) Providers

Date: 04/21/20

Note: Please view UPDATED: COVID-19 Updates for Long-Term Services and Supports (LTSS) Providers for an updated end date for this guidance.

Superior HealthPlan is committed to providing LTSS providers with the most current information and guidance related to processes and procedures impacted by COVID-19. Below are a few updates related to home visits, authorizations, claims and Electronic Visit Verification (EVV) guidelines.

Home Visits

Superior has temporarily suspended all in-home visits with members until further notice.

LTSS Authorizations

Superior is continuing to authorize and/or extend member authorizations for services. If you are not able to service members, your facility closes or if you identify other services that members may need, please contact Superior Provider Services at 1-877-391-5921.

Claims and EVV

Texas Health and Human Services (HHS) is implementing the Cures Act EVV requirement for program providers and financial management services agencies (FMSAs) delivering Medicaid Personal Care Services (PCS). In response to COVID-19, HHS is extending the deadline to May 1 (from April 1) for program providers and FMSAs to select an EVV system and begin the onboarding process.

In response to COVID-19, HHS has also issued temporary EVV policies, effective March 21, 2020 through April 30, 2020. These temporary policies include a temporary hold on EVV claim matching, however, all existing claim processing rules will continue to be applied. Superior will continue to adjudicate claims according to contractual timeframes.   

Additional direction and decisions are expected and will be communicated as new guidance is received from the Centers for Disease Control and Prevention (CDC), HHS and health-care regulators. Superior will continue to monitor the impacts of COVID-19 and will provide additional information as it becomes available.

For the latest news and information related to COVID-19, please visit the Foster Care Texas Coronavirus Updates webpage.

Please contact Provider Services with any questions at 1-877-391-5921.