Your Satisfaction is Important to Us

Date: 10/17/25

We hope that you will always be happy with us and our providers. This year we sent some members a survey to see how easy it was to get the appointments and services they need. We also asked about Superior’s customer service and if they like their doctors. Superior HealthPlan Medicaid operates under two licenses, Superior HealthPlan, Inc. and Superior HealthPlan Network. Each license is defined by the Medicaid product and service delivery area in which it is offered.

Here is how we did in 2025:

Question	Adult	Child –  Superior Inc.	Child –           Superior Network	Adult / Child 2025 Goal
Getting care, tests, or treatment	80.7%	90.9%	91.1%	84.6% / 89.6%
Getting urgent care	83.7%	93.2%	90.8%	82.8% / 90.5%
Treated with courtesy and respect	96.0%	96.1%	95.0%	94.3% / 93.8%
Rating of personal doctor	88.1%	93.2%	92.3%	83.3% / 89.7%
Rating of health plan	76.1%	91.6%	90.7%	77.7% / 86.3%

 

Visit our Quality Improvement Program webpage to learn more about our goals to improve your health and safety. To request a hard copy of Superior’s current Quality Improvement Program Description, call Member Services at 1-866-912-6283.