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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Case Management for Children and Pregnant Women COVID-19 Flexibilities Ending

Date: 04/28/23

In response to the COVID-19 Public Health Emergency (PHE), Texas Health and Human Services Commission (HHSC) has allowed telephone only options for Case Management for Children and Pregnant Women (CPW) services for Superior HealthPlan Medicaid (STAR, STAR Health, STAR Kids, STAR+PLUS) members since April 1, 2020. This flexibility will end along with the Public Health Emergency effective May 11, 2023.

Effective May 12, 2023, CPW comprehensive visits and follow-up visits, completed using synchronous audiovisual technology or telephone (audio only), are no longer a benefit of Texas Medicaid.

For any questions, please contact your local Account Manager.